Crappy Customer Service
We were given expected ship dates which consistently came and went with no updates from the company. Only when we reached out were we ever given any information. We ordered as a gift for Christmas and it arrived 2.5 months late. The only resolve for their crappy customer service and not delivering in expected time was a $5 off coupon for a future purchase (which I could risk never getting or having to go through the major hassle of constantly emailing as their communication is abysmal at best). Over a year after my review this company finally responds which further reinforces my stance of abysmal customer service. In addition to my first review I will also add that once the product finally arrived the print head was assembled wrong and needed to be taken apart and rebuilt and we needed to order a new hot end and nozzles because of it being assembled wrong.