Terrible customer service, no complaint policy, not part of any Ombudsman
I am writing to formally lodge a complaint regarding the condition of my laptop after it was returned to me by your company. I sent my Huawei to your repair centre through Huawei company 2 weeks ago. I received the quotation for the repair (£655) FROM SBE but I decided not to proceed because the laptop cost £599 four years ago. I requested that my laptop be sent back to me in its original condition - unrepaired. However, when I received my Huawei laptop today, I was shocked to find it in a completely different and unacceptable state. The laptop, which was in good working condition when I sent it, is now severely damaged, with several parts inside missing an others broken and it is not starting anymore. So why did they dismantle and broke the whole laptop when I signed the paper to send me the laptop unrepaired. I complained to them many times, its oy some Adrian replying all the time saying they do not have any managers in the office, they do not have any complaint policy and they do not have any telephone numbers as well and the headquarters address that he sent me shows pernamently closed on Google. PEOPLE DO NOT BUY ANY PRODUCTS FROM THEIR WEBSITE, THEY ARE SCAMMERS AND THEY LIE.