I would give zero for troubleshooting
I would give zero, if the option was available. I had to purchase a replacement monitor as the original was almost "2 years old and no longer serviceable" as I was told. I ordered a 1st replacement that still would not connect. I often had to wait 2 days between troubleshooting calls with no success. I received the 2nd replacement and still am not able to connect the monitor. I am currently waiting contact from Waggle.