Good website despite a bad customer support experience
Update: I have been verified after about a week (weekend included) and was able to make a purchase successfully with a middleman. I can't speak on the prevalence of scams and such on the website since I only made 1 purchase, however, my one purchase went well. I also like that they provide plenty of documentation on how to spot scammers and make purchases/sales. Yeah, so I think I'd recommend this website despite the sometimes bad customer response times. If I needed something else, I'd probably go to this website first. Rating changed from 3* to 4*. Initial review listed below. Previous review: I'm not sure what the actual website is like because I have been stuck in a customer support ticket for about a week now trying to get my account re-verified after its verification was rejected for an unspecified reason. It might just be my agent, but the customer support experience has been immensely slow and frustrating for me. The guy doesn't explain a thing to me and instead is going step-by-step through what feels like a support manual or a list. And I mean every step is a separate message separated by a 24-hour wait. Even when I respond to him almost at the same time as he sent the message, he doesn't say anything back like he sets a 24h timer for his next response on purpose. Most of his responses are made up of 1 sentence, making it hard to understand what is actually required from me and if I want to clarify, that is going to take another 24 hours. Keep in mind that I still don't understand why he is asking me all this because all I got in terms of explanations is context clues from his questions. In the most recent message, I was asked if I could verify via a phone number from my country of residence, which I can do, but he did not specify where, how, or why. Verification isn't supposed to be that difficult.