The Never Ending Shipment Experience
Post Date 02/19/25: I ordered two dresses on 12/28/24. One was on clearance. I had to follow up with them twice. Once in late January when it had been over 3 weeks. They provided tracking (which I already had) that updated every so often, and told me I can expect it around mid-February. It showed on 02/10 that it was in Chicago and had improper shipping payments. I followed up on 02/18 when the tracking never got updated again. They responded saying they reshipped the order and I would need to wait another 2-3 weeks. I bring up the clearance dress because my first thought was “how do you even still have a dress that was clearanced in December in my size 2 months later?” Aside from the legitimacy concern.. both of the events I needed the dresses for will literally have passed by the time they arrive. So, I’ll be having to buy more from somewhere else no matter what. I responded saying they assumed I would still need or want the dresses that delayed and requested a refund instead. TBD on if that will happen. Based on other reviews I’m struggling to have hope. But if they do I'll update my review! I’d have told them it would be too late if they’d offer me the option of reshipment or refund. They also never provided updated tracking information…but if I can get a refund I’d chalk it up to a fluke shipping experience. I will say they always respond really quickly. Update: 02/22/25 I am happy to say that I was able to receive a full refund for my order on 02/21/25. While I did wait over 6 weeks to never end up with dresses I am pleased with the quick response time and resolution of my issues with this company and have updated my review accordingly!