I'm pretty suprised at how bad…
I'm pretty suprised at how bad Musicians Friend and it's co-company guitar center have fallen from grace. This used to be where you went to get the gear you needed and trust the source. Putting a studio together in the late 90s early 2000 wouldn't have been possible without these companies and their knowledgeable staff. This my friends is not the same trusted expertise we once knew. I ordered a gretsch guitar from Guitar Center end of February. It arrived quickly but to my supeise it was definitely not a new in box Gretsch. In fact it was in a make shift box that at least the top half was clearly labeled Yamaha. To my suprise this guitar had a very visible Crack in the neck. You couldn't miss this sad sight. I paid the new price not the floor model price. I call them up and the best they can help is for me to go to the closet store to return it. Just makes the whole process easier on them, you know. Wouldn't want anyone to check into why a cracked necked used floor model guitar shipped in a weird hodgepodge box was sent to a customer who just paid $700ish for a new guitar. I return it at the store in webster. Shoot out to the staff at the Webster store in Texas. Solid staff. Had my return processed and on my way. Now I'm on the hunt for my guitar again and Musicians Friend says they have one, new, in stock, ready to ship today! Man, I wish i would have read some reviews instead of trusting this once trusted company. I talk to a sales person who totally lied in my face. I told him I wanted to verify if they had a new Gretsch, in stock ready to ship. Explained what just went down with their other company and he assures me that yes they do have it, yes in stock, new, ready to ship he'll even help me get it ordered. Emailed me the secure payment process, took my 800 bucks with a flat out dumb lie after another. Like why? I'm thinking all is well and decided to check on the shipping since it's been 3 days since. What? No shipping info? Guitar is back ordered? Live chat please. Live chat lies like a dog too. Oh we do have one; it is new; it's coming from our store in Ohio; let me call then now they are just so busy hold on. Ok they have it ready to ship out in the morning 1st thing you'll have it by Friday. Yeah right! Thursday I check still expecting my guitar and nope no shipping info at all. Like what? I forgot to mention that last guy gave me a free shipping upgrade guaranteed for Friday. Lol Ok back to live chat, this guy is straight up rude. Looks it up and proceeds to pull the same excat lines from yesterday's live chat dude. Verbatim. I said this is what I was told yesterday. You're just telling me the same lines. Its in Ohio they will ship first thing in the morning just got off the phone with them. Then tells me I can call Ohio myself. No thank you, I've had enough lies for the day. Come Saturday no guitar no shipping or tracking back to live chat. This time I get some honesty. This time I'm chatting with a lady who informed me that I was getting a floor model from Ohio. Im like excuse me? That can't be. I definitely checked and double checked and paid for a new in box ready to ship guitar. She said she was sorry and not alot she could do but help cancel it. And thats what I did. Luckily, after all that ridiculous circus, I found one on reverb from a local seller that arrived Sunday. If you made it this far, the morel of the story is don't even think about doing business with this fallen flat company.