Title: Premium Price,Tampered Packaging, and World-Class Attitude
I paid over $13,000 to International Van Lines (IVL) to ship my household goods from Florida to Dubai. Once they received full payment, communication became completely non-existent. While my belongings were kept in IVL’s warehouse, I was repeatedly told everything was “safe.” During this period, when I called to ask for updates, every single person I spoke to was rude, dismissive, and eager to push responsibility onto someone else. The only customer service representative even hung up on me — apparently another premium feature included in the $13,000 fee. After delivery, I discovered high-value items missing. The outer plastic box was intact, but an internal vacuum-sealed bag had been forcibly torn open, with expensive items selectively removed while cheaper ones were left behind. Another sealed bag was completely missing. This damage was not visible at delivery and could have occurred while my belongings were stored and handled in what IVL described as their “safe” facility. If you’re considering an international move and expect professionalism, communication, or basic respect for your property after payment is made, I strongly recommend looking elsewhere.