ZERO after sales service - avoid at all cost!
I purchased a San Martin SN0121 watch through the Shopee e-commerce platform in August 2024. However, in January 2025, the logo badge on the clasp unexpectedly fell off. I initially contacted the seller on Shopee to request a resolution but did not receive any response. As a result, I reached out to San Martin directly via their website. They acknowledged my concern and assured me that a replacement would be provided but advised me to coordinate with the Shopee seller. Following their guidance, I contacted the seller on Shopee once again, but my message was ignored for a second time. Despite multiple attempts to seek assistance, my issue remains unresolved.