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United Arab Emirates

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1 review

WEEX

Please read other reviews here and draw…

Please read other reviews here and draw your own conclusions. My account and funds were frozen without any warning or communication before I could make my first trade. Registering and KYC went very smoothly. Functionality to buy crypto with Fiat then failed due to app errors. Depositing crypto from another exchange and transferring into my futures account worked, so I tried to trade, only to find that my account was frozen. There was no attempt to advise me of issues and customer support is not able to tell me anything except that relevant departments will look at it and I must be patient until they do. Agents do respond to some messages and try to help answer questions (I got hold of two over the course of two days - one could speak English and the other used Google Translate) but apparently cannot escalate and do not know when these departments work or in which time zone(s) they operate.

2025-02-21