They do not honor their guarantee
It would be nice if they honored their money back guarantee. I signed up and did not like the way it was structured so I did not use it. They charged me again and I requested a refund as I have not used the product. They refused. They use midnight billing practices and do not honor their guarantee. I fully expect they will pretend to respond and come up with some reason why they cannot refund my money for a product I never used. These practices erode trust in all subscription services.