Porting issues, and horrible service
I’ve recently moved telcos from circles to m1, and the porting service has been a nightmare. The first guy, Ian, was pretty great, handling the situation well and professionally, and started the port process. However, I got a message the following day telling me it failed. I reached out to them again, and it has been horrendous ever since. They tell you that they have escalated the situation to the higher management (as most corporate cs teams do) but A WHOLE MONTH later, NOTHING has been done. The ticket was constantly being thrown around by a number of other cs team members, who all responded with the same response, except for one guy who gave me a call asking me to contact circles. I’ve already done that, and they told me to get it done as soon as 15th February. It is now 24th. This has already greatly inconvenienced me as my old number is what I use to contact other clients etc. It really shouldn’t be that difficult! Ian (thank you very much) was able to get things done in a very short amount of time, and I greatly appreciate that effort, but what the heck is going on with everyone else? Hasn’t everything necessary to port been already settled? This is abysmal service, guys! M1, please get it together!