I was at the end of my treatment in Oct…
I was at the end of my treatment in Oct 2024 when they stopped services and indicated I needed to go to my dentist to get a letter indicating I was not at risk for the various issues that were surfacing for some clients. I only needed my retainers and indicated as recently as June of 2024 my dentist had given full authorization for me to use/continue Byte. (I had to do this as I had two crowns done.) We went in circles via email communications as I could not get back in to see my dentist for over a month and that the letter on file already indicated that my dentist gave approval- but Byte still refused to send me my retainers. (I already had the top retainer- just needed the bottom.) I have since found another company that made my bottom retainer and now only order retainers with them. That was so frustrating and left me with a really bad view of Byte. I am lucky that I was at the end of my treatment and did not need any more alignments.