Order status now known and timely customer service from social media team!
Made an order for a mini pc (AMD Ryzen 7 7840HS Mini PC--NucBox K6) on the 20th Feb 25 from the gmktec.com website. On the 21st Feb I emailed right away (service gmkteck email) with all the relevant information I had as I had not received any email confirmation of my order. I was not signed up to the website at the time I made the order so I have no way of tracking its status. We are now on the 27th Feb and no response. The money has definitely been taken from my credit card. Edit: 28/02/25 I messaged the team on twitter and they are very responsive for their timezone. I had a response at 1am the day after I sent this. I will change the rating of this review slightly if things go well as 1 star may not be fair at all. Twitter communications just said they would chase the customer service team. Edit 05/03/25: So after a bit of back and forth with the social media team on twitter I eventually got to an answer and everything is fine it seems (they are responsive and great for my case). The goods had already been shipped. In fact the main error was me! I had typed @gmail.com instead of @virginmedia.com for my email so I would have never received an email. This left me trapped ofcourse for the customer service stage early on as I could not have received an order number which is a main requirement the customer service team ask for. I have currently left this at 3 stars which may seem dramatic however the customer service was bad via emails (like no response and probably quicker if you send a pigeon). The social media team (not meant to be the customer service on the website) are ace and the only reason I know what happened before my pc arrived. The team communicated on behalf of the customer service team and unfortunately questioned my order (“you must have ordered it somewhere else”) despite me providing them with credit card transaction details, address, etc… This was slightly poor but I think this came from the customer service side not fully looking into it at first. I know what product I am getting and insured for damage. If I get the specification then I know I am getting a damn good product for a damn good price so it is definitely worth it! Edit 08/03/25: Received the delivery of my nukbox k6 yesterday (7th March). PC arrived in good condition. Super happy for my niche usecase!