New customer needed app features explained.
Today I talked with Whitney, a representative for Just Insure and she was quick to answer my call and was very friendly, courteous and professional. I had some questions about the company’s app and Whitney was a good listener and patiently explained the app’s features and what the various icons stood for. She was well-informed and reconfirmed my understanding about the company’s policies and the instructions for using the app. I was glad to have a real live person on the phone as a representative as they give the best customer service, not those auto-line soul-less voices. Whitney was very polite and made me feel that the company really appreciated my business. I would highly recommend her to others who may be interested in using the services of this company and would be happy to have her as my representative in the future. Customer service is the lifeblood of any business and Whitney provided excellent service.