The Worst
Don't use them - THE WORST customer service I have ever experienced. This has been ongoing for MONTHS a. Paid $$$ up front - sent me lotsa things but aligners did not fit properly, cracked a crown - and when I contacted them about the problem they sent me another impression kit and never sent the new ones. Then I tried to contact them...they cancelled my account and sent the following: This is Tony with the Clinical Support Team. Thank you very much for your patience throughout this process. We are happy to support you in the next steps of your smile journey. We understand you’ve been waiting for your additional aligners, and to make sure we have the most accurate and up-to-date information, we’ve temporarily CANCELED your order. Don’t worry, we’re here to help you move forward as quickly as possible. To move forward, we just need a little more information. First, we’ll provide you with a $400 reimbursement to cover the costs of your dental visit and scan. This reimbursement will be credited to your account once you provide your credit or debit card information?HERE.?Please let me know when you've completed the form. Once you’ve received the reimbursement, please visit your local dentist and provide the following information: A digital scan to help us customize your treatment for the best results. A full mouth series of x-rays, or 4 bitewings and 2 periapical x-rays, taken within the last two years. A comprehensive periodontal charting from the last 12 months. Chart notes from your most recent exam (within the last 12 months).