Unreturned phone calls and lack of communication
I purchased a five day visa service for an expedited work visa in early February 2025. I filled out the paper work and sent in my papers as directed. I paid extra for someone to look over them and check them. To date I have only received two messages: 1 to say that my contact would be Philip Diack and one to say that they received the documents. 9 business days after the company had received them I had not heard any updates relating to my visa and the overseas employers were asking questions. I called the phone number leaving voice mails and sent emails to Philip Diack inquiring about an update on my order. I called the 800 number and when I got someone on the phone they tried to help and saw that it was listed in the system that my papers had been handed into the consulate. I had not received any update emails. I was once again directed to Philip Diack to get further details. Four more voice messages left and no response. By day 13 I contacted the consulate myself and was told I needed an 8 digit code to get updates. Once again I called Philip Diack and received no response. I called the 800 number and was directed to Philip Diack leaving yet another message and sending another email for information. At this point my overseas employer is gravely concerned and needing a response on an arrival time. I am three weeks late arriving for the semester. I have left at least 12 voice messages and four emails trying to get a hold of Philip Diack to get updates. At this point I would be good with the 8 digit number for the embassy so I could at least answer the overseas employer questions regarding a timeline for arrival as I am very close to losing the position due to lack of information regarding my visa. The overall lack of communication from Philip Diack has made this experience an extremely frustrating one.