WARNING
WARNING: DO NOT BOOK WITH TRAVELUP OR AIR CHINA! 🚨 I had an absolutely terrible experience with TravelUp and Air China, which resulted in me being wrongfully denied boarding, stranded at the airport, and offered NO proper support. 🔴 TravelUp’s Total Failure in Customer Service I booked a round-trip flight (LON → BKK → LON) with TravelUp, expecting to use both segments. However, after missing my outbound flight in December 2024, I was NEVER notified that my return flight was automatically canceled. Neither TravelUp nor Air China informed me in advance about this, and I only discovered it at the airport when I was denied check-in. When I contacted TravelUp, their response was dismissive, unhelpful, and unacceptable. Instead of assisting me, they offered a pathetic £11.87 refund, which is an insult considering the financial loss and distress I suffered. Their customer service is beyond appalling—they refuse to take responsibility and simply hide behind “policy” without acknowledging their failure to communicate. 🔴 Air China’s Disgraceful Airport Handling When I arrived at Bangkok Airport, I tried to understand why I was denied boarding. Instead of helping me, the Air China check-in staff called airport security on me just for asking questions! This was an absolutely humiliating and unnecessary response to a passenger simply seeking clarification. Air China has completely ignored my complaints and refuses to provide any answers. 🚨 I HAVE TAKEN LEGAL ACTION 🚨 Since neither TravelUp nor Air China has taken responsibility, I have officially filed complaints with: ✅ UK Civil Aviation Authority (CAA) – Currently investigating TravelUp and Air China’s failure to notify passengers properly. ✅ Small Claims Court – Seeking full compensation for financial loss, distress, and disruption. ✅ Chargeback Dispute with my bank – Filing for “service not provided” since I paid for a return flight that was denied to me. ✅ Ongoing public exposure – I am continuing to expose this case across Trustpilot, Google Reviews, Reddit, Twitter/X, and consumer rights forums. 🔴 FINAL VERDICT: AVOID TRAVELUP & AIR CHINA AT ALL COSTS! ❌ ZERO accountability ❌ NO proper communication ❌ DISMISSIVE customer service ❌ WILL NOT protect passengers from unfair cancellations ❌ DO NOT expect a refund or fair resolution If you book with TravelUp or Air China, be prepared to fight for your money and your rights because they will not take care of you! I highly recommend that NO ONE books with TravelUp again. If you’ve had a similar experience, FILE A COMPLAINT and REPORT THEM. Companies like this should not be allowed to continue scamming customers.