Oakbrook Curbside
Couple bad experiences: 1. The latest is a horrible experience with curbside. When I arrived, all the to-go spots were taken. All the handicapped were taken too (I can't walk far). I couldn't even illegally park on the curb because people where there too. So I called and asked if someone could just meet me by the front door, they said they would transfer me to to-go. I waited almost 30 minutes on hold. Finally, spots opened up and I was able to park. I walk in and the bakery/to-go isn't even that busy. They hand me my bag that wasn't even sitting under a warmer. I told them what happened and I asked if my food was ice cold. They hand me the bag and say "sorry". In the car, I looked at the ticket and it was prepared almost 30 minutes prior to my scheduled arrival time and was sitting out for almost one hour - the food had sour cream on it. I didn't it eat - it could have killed me. 2. Back in Dec., they had a promotion where you would receive a reward for a free slice with any purchase. I had lunch there, made sure to give them my reward number but never received a slice. Same thing happened a year ago. I wrote an email - no response. Once is a mistake, two times with no response from customer service is fraud. I'm not sure what's happening. Maybe they are taking the Disney route and not caring about customers because they think they have plenty. I won't be going back.