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Winston Hallam-Eames

United States

1 Reviews
3 Reads
1 Useful

1 review

Gullei Company Limited

Confusing sizing & very expensive returns

For the matching pajama sets that I ordered with expedited shipping as a valentines day gift, the order arrived over 2 weeks late. Then per the sizing chart I ordered the largest size for myself and second largest for my partner. The size I ordered for myself/3XL sort of fit my girlfriend but the largest was way too short on me. The size I ordered for my girlfriend was also much too short for her. In order to return the items, I had to email support who emailed back with a return shipping address in China. The cheapest shipping option was ~$85, which was more than the value of the order in the first place. It appears the returns policy is to make it too expensive for customers to return ship anything from the US so they end up just eating the cost.

2025-03-03Helpful 1