Working with AmriSafe Moving Brokerage…
Working with AmriSafe Moving Brokerage was a struggle at every step. The process began with a salesperson eager to make a sale, providing an estimation that did not match the inventory list discussed during multiple video calls. Assurances were given—both verbally and via email by Brian, the salesperson—that there would be no hidden or additional costs. Yet, just a week before the move, Bruce from quality assurance revised the estimate, adding $2000 unexpectedly. Moreover, AmriSafe introduced potential additional charges: $75 for every 75 feet walked in the hallway and $75 for elevator usage. The situation was exacerbated by their policy of confirming pickup timing less than 18 hours in advance. As a working professional, the inability to schedule time off created unnecessary stress. Furthermore, my initial $1000 deposit made it financially impossible to switch to another company. Despite knowing AmriSafe was a broker, their lack of transparency made planning difficult, something I hadn’t encountered in previous moves with companies providing white-glove service. The absence of a confirmed moving company also puzzled me; I was told it would be "Perfectly Fast Moving & Storage," but a different company arrived on moving day. In addition to this, despite assurances from Brian, that there would be no extra charges other than second-month storage fees—highlighted in his emails as well—additional costs such as packing materials were unexpectedly quoted at nearly $1000. Attempts to resolve these issues with Veronica from customer service were inefficient, adding to my belief that the approach felt intentionally misleading. While the movers themselves, US Prime Movers, based in Brooklyn, NY, were pleasant and professional, my experience with AmriSafe was replete with stress and broken promises. Given these circumstances, I urge others to approach AmriSafe with caution and to consider alternative, more transparent moving services.