My experience at the M1 IMM store was terrible…
My experience at the M1 IMM store was incredibly disappointing. Not only was the network service subpar, but the customer service was even worse. It truly felt like 'you get what you pay for.' I’d rather pay a little more for a different network and enjoy a better overall experience. I had originally planned to renew my contract, but I was informed on the spot that I needed to bring my physical ID card, and that an electronic ID wouldn’t be accepted. When I asked why this wasn’t mentioned in the SMS reminder, so I could prepare the necessary documents, the response was, 'I didn’t know you switched from EP to PR,' and they said adding the information about needing an ID card would make the message too long. In the end, they implied it was my fault for not knowing. It’s frustrating when responsibility isn’t taken and the customer is made to feel at fault. As a customer, this kind of approach leaves a sour feeling. These comments came directly from the store manager, and it’s concerning that someone in management would communicate this way. It suggests that the company’s overall service standards are quite average. In an ideal situation, I would have hoped M1 would take responsibility and remind customers in advance to bring their ID. If a reminder wasn’t sent, they could have offered alternatives, such as skipping the queue on a return visit, giving a small gift as a gesture of appreciation for loyal customers, or extending the offer deadline so I could come back within a few days. Instead, the focus was on placing the blame on the customer for not bringing the ID, with no real solutions offered. The entire experience felt cold and impersonal, almost like dealing with an unfeeling machine. If you’re considering going to M1, I would strongly suggest avoiding this particular store. The manager’s attitude left much to be desired and truly made the experience unpleasant.