Extremely Frustrating Experience with NIU Customer Support UK
I am beyond disappointed with the customer support I have received from NIU regarding an ongoing battery issue with my NIU NQI GTS Sports bike. After first raising the concern in September 2024, I have been dealing with months of silence and poor communication. Despite numerous calls to both the dealer and NIU support, I was eventually forced to pay an £80 service charge for them to pick up my batteries and inspect them. After months of delays and repeated follow-ups, I was finally told that the batteries couldn’t be repaired. What followed was complete silence. I have not received my batteries back and have yet to be provided with a clear solution. Most frustrating of all, the responses I’ve received have been generic and appear to be copy/paste replies that don’t address my actual concerns. The lack of a dedicated customer service point in the UK is appalling. Local dealers and super stockists are refusing to communicate with customers, and I’ve been left with no clear resolution from NIU despite constant follow-ups. The ongoing delays, lack of accountability, and poor customer service have caused significant stress, inconvenience, and financial burden. If this issue is not resolved within the next two working days, I will have no choice but to escalate the matter to the UK Financial Ombudsman. It’s incredibly frustrating to see such a lack of support from a company of NIU’s supposed reputation. I strongly urge anyone considering purchasing from NIU to be wary of their inadequate customer support. I hope my issue is finally addressed with the urgency and seriousness it deserves. @Johnson NIU: I was in contact with Kristy and Clair through the email questions at niu.com. They did not provide a ticket number, but the batteries were arranged for pickup via parts at sinnis.co.uk.