I initially paid for 2 panels to be…
I initially paid for 2 panels to be done on 2 puppies I bred (I was considering keeping both puppies). However, as soon as I got the kits a perfect person came along for the one puppy and I did place him. So I had an extra test and called the customer service people. I asked them to change the dog on the 2nd kit and they agreed. Embarrassed as I am after the results came Back to me via email I realized I had had this dog tested for these diseases. So I called back and asked if they would agree to testing this dog's swab at their lab for the supplemental panel instead. Without any "needing to talk to a supervisor" or transferring the call the service rep agreed to do it. Now that is Customer Service at it's finest imo!!! Thank You