This an overall complaint/observation…
This an overall complaint/observation regarding The Essex Arms, Langley Way, Watford. I have been a customer of this pub for about 17 years and I have been reasonably happy with the general service. However for the past year, since the permanent manager left it has gone considerably downhill. There have been numerous, what I have been told are ‘General Managers’ who may stay for a short time and then disappear, so no continuity. The beer has often run out, it appears the ordering techniques of some of the GM’s is not up to scratch. The food is ok, I have arranged numerous evenings for 12 people at a time. The staff have always been helpful and attentive so no complaint there. The pub is never anywhere near full. I visited yesterday and ther was only one ale available and I was assured by the GM that would be rectified today (Bank Holiday!). I visited to day and the ale situation was exactly the same plus no food because the kitchen was closed!!!