He's a bully.
George sent the wrong hood, which I returned unopened -- I refused shipment from UPS -- but he wanted to charge me a restocking fee before sending out the correct hood, because he had to inspect the goods, which he knew I never had in my hands. Protesting this I could also see from his invoice that he was preparing to send out yet another hood in a style I didn't want! "It's all your fault," he kept repeating, “because you ordered the wrong hood from the get-go,” and when I questioned his record keeping on his end, boy did he get nasty with more blame-the-victim tactics and name calling. My guess is he didn't have the hood I wanted to begin with. What a creepy experience. I’m taking it up with the credit card company and the state's attorney general.