Tops Online is AWFUL
Tops Online is terrible! We bought an EZon top and it didn't fit. They sent us another one, and it didn't fit. I have a very experienced installer doing this too and he warned me about EZon being trash. After many calls to multiple installers and manufacturers, they all said the same thing - do NOT buy EZon. Many installers told me they won't do the install if it is EZon. I went back and forth for months with Tops Online and the technician from EZon to get a refund and now they just ghost me and don't even respond. I needed a top that would fit and I bought one from KeeAutoTop and it fit right on and is much better quality. Do yourself a favor and do NOT buy from Tops Online or EZon. This is the worst experience I've had while restoring multiple cars. EDIT: We decided to edit the original post after TopsOnline responded with almost 100% false claims. Below are more details to the unfortunate and ridiculous experience we encountered: 1.) The one part of their response that is accurate, is the approved warranty claim. When the first top arrived, the rear window had a large crease created by the zipper through packaging. We informed TopsOnline and they sent us a new one. When it arrived, my installer went to install the top, and it did not fit. We reached out to TopsOnline and they sent us a second one. Same result - did not fit. 2.) When we decided to go get a new top from another manufacturer we had instant success. Top was installed with zero problems. So this isn't my installer's fault. Its Ezon's product (and they don't have a great reputation). 3.) There comment "which was sadly like pulling teeth from a wildcat" (clever TopsOnline - I see what you did there haha). They are correct - this entire process is like pulling teeth from a wildcat to get a refund. 4.) Their claim that our installer is not the best communicator is false. I know my installer personally and he said he missed the first call from Ezon's technician, but tried multiple times to call back and sent emails to the technician with no response. The Ezon technician doesn't even respond back to me!!! The communication problems come from Ezon. 5.) Their claim they have two dozen emails with me the customer proving my installer stopped returning phones calls and stopped answering emails is a blatant LIE!. Its the other way around as mentioned in item 4 above. My installer sent many pictures to the Ezon technician, in which the technician recognized. At the end of the day, I am out approximately $2000 and I didn't get a finished top. All I asked for was a refund on the top which was a little over $500 and both TopsOnline and Ezon ghosted me. Now I will give credit where credit is deserved. I interacted with 2 representatives from TopsOnline. They weren't on the same page, but individually they did do their best to mitigate the issues. The real problems occurred when they looped in Ezon's technician. TopsOnline should really consider getting a new manufacturer. My biggest regret is not doing my research before hand. Otherwise I would have learned that Ezon is hot garbage. I hope that my review can help a potential customer from going through the same issues we did.