NIU Won’t Stand Behind Its Warranty—They’ll Blame You Instead
I paid $1,100 for a NIU KQi Air scooter. It came with a 2-year warranty and an IP55 rating. That’s what they advertised. That’s what they promised. Five months in, it failed under light, dry use. I jumped through hoops just to get the first repair—emails, delays, excuses—but fine, they fixed it. Then it failed again. Same issue. And this time? They flat-out refused to honor the warranty. No credible evidence. No diagnostics. Just some photos with zero metadata and a $691 invoice. They blamed me—no facts, no proof, just denial. This is exactly how bad companies operate when they think you won’t fight back. NIU hides behind scripted emails (right, Johnson?), dodges accountability, and stalls until you give up. I didn’t. And Johnson—don’t even think about replying with your cookie-cutter “please email us” line. I already did. I sent a legal notice. You had your chance. NIU talks big about quality and reliability—but when things break, they run from responsibility and leave the customer holding the bill. If you believe in honesty, accountability, and companies that actually stand by their word—buy something else.