Not sure what to do really.
Love the idea of the product and was so excited. Until I spent an hour trying to prime a black cartridge… I warmed it, pumped it, cleared blockages for hours with no success, and the pump at the opposite end hasn’t moved at all. The other cartridges were easy to prime. I immediately contacted go play but had no reply. I tried 3 times emailing over a week. Not heard a single word back or not even a “we’ll get back to you soon” or an automated reply, and while waiting for a response, my lipskit is unable to be used and day by day getting closer to expiry and not being used despite wanting to use it. Love the product concept, not happy with communication issues and responsiveness. There was no other way to contact go play after a week of emails so had to resort to reviewing here. Willing to add more stars and change the review IF they would resolve issues and have better communication. I know not all products are 100% perfect for every consumer and some may get the odd fault. It happens, I understand. But please help customers resolve their issues in a timely manner 🤞