The house was dirty
The house was dirty. There was a big wad of hair on one bathroom floor, both master bedroom toilets were broke, we fixed one, the bedding was dirty, the front master bedroom mattress wreaked of urine and couldn't be slept in, some utensils and plates were dirty with dried on food, light fixture above the kitchen table/island was full of cobwebs, so I spent the first part of my vacation cleaning. The size of the house was wonderful and if it were clean it would definitely be a 5 star! With reporting all of this, they only offered me free late checkout :)