Totally zero ethics!
Totally zero ethics for Vivian the outlet manger to suggest to a walk-in customer when he merely asked for my next appointment, yet was told he can buy a package as a apology to me. Vivian can simply say no. Then end of conversation. Who are you to decide and meddle in my affairs and even suggest ideas all because of your money minded business strategy. I called on the day of the friend’s purchase and demanded a refund as I know my consumer rights in CASE. Had a call log record of 8 minutes conversation with Vivian herself to request nicely to cancel the package. She said no, but I jolly well know the transaction can be voided. They just lost a long term customer, me, for about 4-5yrs of being with them. Zero ethics and the facials are unlike last time with basic extraction. Now I even have to make special request for therapists to add this in when it is the basic bare minimum of facials. Zero star if there is this option for review!