Their moneyback guarantee is BS
Their moneyback guarantee is an absolute lie, even though my situation was one of the only things not covered in their sea of exceptions that they make little effort to inform you of, they make you spend forever troubleshooting every little thing and trying to weasel out of refunding you, even if you're less than 24 hours into a 7 day trial. Edit: Wondershare replied to my review by saying that they do not do refunds without a reason. Just wanted to make it clear that I DID have a legitimate reason (as stated in my review) and yet they still refused to honor their guarantee. As per their request I provided screenshot evidence of their program not working (which they did not contest) and after I continued to press for the refund their chat agent stopped responding to my messages before eventually closing the chat, leaving my problem unresolved. I was unable to reach an agent after this (I had already spoken to 3 agents) and so I was forced to do a chargeback through my card issuer. They very clearly do everything in their power to delay things and frustrate their customers, with the end goal of not providing refunds. Let me reiterate that Wondershare is a shady company that does not honor their guarantee.