IVL Horrible Service
International Van Lines is by far the worst company I have ever come in contact with. I spent hours researching moving companies and had several calls with different companies. The sales person who I initially dealt with couldn't have been more helpful and attentive. Little did I know that all of the "yes's", "no problem", and "we are flexible" were all just lip service to get the sale. Not one thing that was promised and explained to me came to fruition. Once I signed the contract and made the deposit it was as if I didn't exist. Multiple email follows ups with no response. I had simple questions regarding my move with no communication from IVL a week prior to moving. I got a voicemail the day of my move at 7am that "the truck broke down and they would have to come tomorrow." Well, you can imagine with a long haul move and needing to be out of our home for the new tenants thus casual message sent everything into a tailspin. I called the dispatcher to ask what happened and they told me "it's Monday and it's July, we are busy and don't have a team or truck." Well, why commit to that date? They also make you commit to a backup date and sell it as a date if there is bad weather. Not because they actually aren't staffed to move on the requested day. I was so frustrated I emailed Josh the CEO. I assumed that with their Forbes rating and being the "best" he could connect me with someone who could help. Wishful thinking. My email got passed to a women named Daisja who told me "Josh is traveling internationally and can't respond." I travel internationally regularly and am able to respond to business emails. Regardless, Daisja gave me a form response essentially removing any responsibility from IVL and not acknowledging the horrible follow up and service until I highlighted it for a second time. She then promised to make my experience better and to leave her on copy on all emails going forward. The movers finally showed up and packed and loaded the truck. I was told by the mover that I would be contacted on where my things were. That was on 7/28. I heard nothing from anyone even though I sent two emails to Daisja. I finally called on 8/3 to see where my things were and to confirm the delivery date of 8/6. The associate said that no one intended to call me with an update. I was told the driver "would call me when he was close". Again, it was sold to me that there was as no issue delivering on my scheduled day and in fact if they were early or we wanted to have it delivered later they would store my things . Not true. I got a text at 6pm on 8/11 from the driver that I am delivering your things tomorrow at 8am. No flexibility. After paying $10k total for a for this move I could have done a better job myself. I sent another email to Daisja with Josh on copy and got a dismissive response telling me she worked in compliance and my customer service person was my contact (that person is also on copy on all emails and doesn’t respond) and by the way I now have a new customer service person I should contact. I am on my fifth one at this point two of which have never actually responded to an email. My goods were delivered with some items damaged and no labels on any of the boxes packed by IVL. IVL doesn't care about service or their customers. Once you're locked in that's the end of the story. Hopefully this review saves other people from wasting time and money with these scammers.