Useless customer service
Slow replacement service. I spoke to an agent and they agreed to send me a replacement. I specifically asked to have my replacement in the colour I originally ordered and they proceeded to send me a random colour anyways. I’m sorry, when I spent my hard earned money on a device in a particular colour and received a faulty unit I didn’t expect to the be the one that has your least sold colour sent to me as a replacement. What a pathetic excuse of a customer service experience. Replacements should be like for like and I don’t want to hear any nonsense about stock availability when your warehouse still has the colour I want (and originally paid for) in stock.