I’m a student and only needed this tool for one month
I never write reviews, but this situation really upset me. I’m a student and only needed this service for one month. Due to my limited English, I accidentally purchased the yearly subscription instead of the monthly plan. I contacted support immediately to explain the situation and asked for a refund of the difference, but they refused – even though I explained everything clearly. As a student from a European country, this charge financially affected me a lot. Their response was disappointing and showed no flexibility. The tool itself is average at best, and this whole experience left a bad impression. Not the way paying users should be treated when it’s an obvious and honest mistake.