Terrible customer service. Had a preorder since June 2024
Had a preorder since June 2024. As of March 21,2025 no date in sight for product, he claims manufacturer has not told him eta. Original ETA was October 2024. I was actually asking for more info and questioning why it is taking so long. He told me it is VGT not him and I should wait. I said when does it get to a point where this may never come. He then banned me cutoff my account and refused to refund my deposit. It was only $8 but it is principle and his attitude was terrible. I was very civil and was not mean he just didn’t like questions. I did apologize but no response. I’m very patient waiting for stuff. Maybe language issue or him just being a bit of a jerk. I would not recommend especially when doing a preorder.