Absolutely Appalling Customer Service – Avoid HONOR at All Costs
HONOR should never be allowed to sell its products in the UK. There was no reason for them to hold the customer's money for a longer time when it was refused, and a refund should have been processed. Why are their call centre agents rude and lacking common sense when dealing with customer issues? I’ve never experienced such poor customer service from a company as I have with HONOR. I cancelled an order and refused the delivery, yet weeks later I am still waiting for a refund. Despite repeated follow-ups, they have failed to take the simplest step — contacting DHL to authorise the return. Even after escalating the issue multiple times and being told it was being “investigated,” nothing has been done. I had to chase them repeatedly, including contacting DHL myself, who confirmed HONOR hadn’t even reached out. That says everything about how little they care once they have your money. HONOR’s lack of accountability, zero urgency, and dismissive attitude toward a paying customer is unacceptable. I expected better from a global brand — this experience has completely destroyed my trust in the company. Think twice before ordering from them.