Disappointing return and refund process. Do not buy from here.
I’m very disappointed with my experience shopping with Coshduk. While the costume quality is good, the customer service and refund policy are extremely poor. I spent nearly £70 on two costumes, but only one arrived initially. After contacting customer service about the missing item, they eventually shipped the second costume — but it arrived far too late, and I had to purchase another costume elsewhere in the meantime, costing me even more money. Since the original costume from Coshduk was never worn or tried on, I requested to return it for a refund. I followed their stated process by emailing for return details, but the response I received was very disappointing. I was told that returning the item would be “expensive” and was instead offered only a 10% refund, with the suggestion that I try to sell the costume on Gumtree or eBay. After declining that offer, I received another unhelpful reply that seemed focused on finding every possible loophole to avoid accepting a return. They then offered just a 20% refund instead. This level of customer service is unacceptable. I paid in good faith, followed their process, and simply wanted to return an unused item that arrived too late. Instead, I’ve been met with dismissive responses and inadequate refund offers. My recommendation would be to order a costume from another retailer — one that offers a fair return and refund policy, unlike this company.