First time purchase and yet to receive…
First time purchase and yet to receive the product. I bought it under express shipping which promises express shipping (4-7 days) yet after 7 days, the status on Shop app still shows ‘ preparing shipment’ and no email or notification from store to update me on what happened. So I emailed to ask. It seems that the hat I wanted is out of stock. The company apologised for what it assumed to be ‘confusion’ & seek my understanding. No mention of estimated delivery date or if I will receive any refund for the delay. So in the meantime, I have to wait it seems, maybe next week, maybe next month, maybe next year. Cheers!