A Gift Turned into a Week-Long Headache
I ordered a specific Songmont bag as a gift — my wife had sent me the link months ago. It was meant to be a thoughtful surprise, timed to arrive just before a special date. At checkout, the website clearly promised 3–4 business days delivery to my region. I trusted that. In reality, the bag arrived more than a week late, completely missing the date it was meant for. But that wasn’t even the worst part. When the package finally arrived, it contained the wrong bag — a completely different model and color from what I ordered. I immediately reached out to customer service. To their credit, they replied quickly and politely. They acknowledged the mistake, said they would escalate my case and “assess the feasibility” of sending the correct item and compensating me for the trouble. That was the last message I ever received. Since then — silence. No update. No action. No follow-up. I went online and started reading reviews… and realized I'm not alone. Others have gone through the same: ▪️ Wrong products ▪️ Unanswered follow-ups ▪️ Excuses about shipping and return policies ▪️ Reviews not being published on their own site The bag I received — the wrong one — is actually okay in quality. But now it’s just a reminder of a broken experience. A failed surprise. A brand that looks polished on the surface, but doesn’t deliver where it matters most. I regret not checking reviews sooner. Based on this experience, I can't recommend Songmont to anyone — unless you enjoy disappointment, delays, and being ignored after your order goes wrong.