FWD FAILED TO DELIVER WHAT PROMISED
Got an asean business single trip policy. My laptop is damaged during the trip and after submit the claim, the claim department asking me for a report from the laptop service center a letter or memo. The main problem is the service center refused to accept the repair because the parts lead time is 6 months and above and one of the catch from the casing is broken. Even replace the casing, it will still not be able to fully secure. Recommended was to replace the whole unit. HOW AM I ABLE TO GET THIS MEMO?