Avoid at all cost, terrible service
booked with this "singapore" travel agent. turns out they are not in Singapore, they are based out of Australia, just have a singapore website address. The "Singapore" site says "Buy locally with peace of mind", and "Best customer service experience ratings". Those are total lies - they are not Singaporean, and customer service is limited to email to Australia, no hotline phone number locally. My experience: booked a return ticket from Singapore to Detroit for Sep 2025, the ticket comprised China Airlines and domestic Alaska Airlines. 1 week before my departure from Singapore, they just quietly sent me an email that the return leg of US domestic airline Alaska Airlines flight was cancelled by the domestic airline, without offering any solution. when i wanted to cancel the whole ticket, as there is no connection on my chosen return date to Singapore, they insisted on charging a "refund" fee of $150 per ticket (which is more than 10% of my ticket cost) even though they said there is "no" cancellation. What scammers! No cancellation fee but refund fee!!! I had to figure out my own solution, and when i asked for the domestic flight on the next day, they insisted to charge $80 per ticket for flight alteration! How else would i be able to return home without alteration if the domestic leg is cancelled through no fault of mine? in the end, i got trapped and had to pay an "alteration fee", which is less than the effective cancellation fee (disguised at a refund fee). Basically i got screwed by booking with this crappy online agent, which does nothing when there are problems with flights that are not my fault. Took me several days to fix this problem, just before i was to depart for Detroit. Should have booked directly with China Airlines, their service hotline representative advised that if i had booked directly on China Airlines website, would have helped with alternative dates without charge in my case. They also advised to avoid agents like this.