They lie about the length of the hair
They lie about the length of the hair. The strands are nowhere near the length they state. The way they package the hair is so that it's brick stacked to overlap. In the packaging, it looks like a natural tapering of strands on the ends, but in reality it's packaged to be deceptive in length. They probably use hair scraps from creation of wigs to sell as bundles for braiding. As you separate the hair to braid into your own, you will find that the strands are much shorter, often less than half the length stated. However, you do not realize that until you unpackage and begin to separate the strands. Once you begin to manipulate the hair, you have rendered it non-returnable for a refund. In addition, their customer service response time is horrible. Make sure you do NOT have an occasion in the near future and have a problem with your order because they take about a week to respond to emails and the response is generally non-conclusive. I will NOT order from them again because the price is not equal to the quality.