Bad support wxperience
Recommended by a travel blogger I follow. Worked good in Jakarta, Bangkok and Chiang Mai. In Tokyo, service was spotty but understandable given the tall buildings. In Tokyo, app says an update is available and o do it. When I go back into the app all.account information is gone. Does not have a record of any purchases or eSim info. Open ticket, 14 hour response time. Ok, still have some time left on eSim. Support responds log in and out and.all.should.be ok. That does not work, reply that it did not work. Another 24 hours go by. Supervisor emails and says to to try the same steps again, and graciously offers compensation (which I appreciate the effort). I'm on a tour of the DMZ in Korea and do not have opportunity to respond to the emails sent When I get the chance to respond they have already closed my ticket. Huh? It takes them 24 hours to.respond but if I don't get back to them RIGHT NOW! they are done with me? I don't understand. This is support? Will move to another vendor next trip as this experience is unsettling.