STAY AWAY! TOTALLY SCAM!
I’ve been waiting for a resolution on my case since June 2023 and Compensair has done NOTHING but delay, ignore and frustrate me every step of the way. Their customer service is a JOKE. My flight was delayed more than 4 hours in summer 2023 and I applied to get my compensation from Wizz Airline Malta. I’ve reached out countless times and everytime they asked for some useless additional information and documents. I have provided all the essential documents but I don't know how many times are they going to ask me more useless additional information. I provided the passport of the person who flew me at that time as well but that's the only information I had because I no longer have any contact with that individual. It’s now 2025 and I’m still waiting for my claim, after waiting for 2 years they reach me and asked me my bank details for Euro account. Guess what! they still could not transfer money to my bank with a lame excuse that it is located in Azerbaijan. I even provided my friend's bank account in Turkiye and again they refused to transfer money to that country as well. If you can not transfer money to the country then why is it shown as available on the website? I don't understand what the hell more do they want from me?! This is a scam in a nutshell and I feel completely helpless because of their disgusting service and how they have handled my case. It's pretty clear to me that this company has no professional work ethics and etiquettes. DO NOT trust them with your money or your case. They simply don’t care about their customers or resolving issues. If I could give them ZERO stars, I would. Stay away from Compensair if you value your time, money, and sanity!