GENUINELY TERRIBLE SUPPORT TEAM, SCAMMING TRADERS, PLEASE STAY AWAY !!!
I’m writing this review to WARN ASPIRING TRADERS like myself about this prop firm, FundedX. I’m not the type of person to damage a business’s reputation without reason, and everything stated here is supported by emails and screenshots. About a month ago, I purchased a 1 Phase $10K Challenge Account and successfully reached 3% out of the 10% profit target. However, shortly after this progress, my account was halted without any explanation. I received an email claiming my account had been breached, but the “Reason for Breach” field contained only a full stop. When I checked my FundedX dashboard, it stated the account was “Manually Breached.” My MT5 terminal was then brought to zero, making it unusable. While I understand mistakes can happen, this is where the real issues, and what I consider potential scam behaviour began. I immediately emailed FundedX Support, as I had not violated any rules. Only four trades were placed on the account, and there was no explanation given on the dashboard or in the email. Support directed me to contact the Risk Department, stating they handle these issues. I did so. Their response was: “Check your dashboard, you may have breached a rule. If not, send us your details so we can look into it.” I replied with all requested details and informed them that my dashboard said “Manually Breached.” That email has now gone unanswered for 12 days. After several days of no response, I contacted Support again. They told me: “They (Risk Department) will reach out to you about this issue.” Once again, I heard nothing. I followed up again, explaining I was missing trading opportunities and unable to use the account I had paid for. A few days later, the dashboard showed the account as active again. However, when I tried to log in to MT5 using the credentials from the dashboard, I received an “Invalid Account” error. I tested this across different networks and times of the day, but the error persisted. For the fifth time, I had to email Support to fix another issue caused on their end. Their reply was: “Might be your network or something, please check properly.” I responded saying I had already tried different networks, and asked them to look into it. Their follow-up: “Just keep trying because nothing else can be done.” This is a clear example of negligence and disrespect from FundedX’s support team. I highlighted this in my next email and was told: “To get a clear explanation regarding the breach of your account, I recommend reaching out to our Risk Department directly.” They were completely oblivious to the fact that I had already done this and never received a reply. They continued to deflect responsibility, suggesting I should be “more mindful” if Risk had given me a reason—which they hadn’t. To this day, the issue remains unresolved. Eventually, a moderator on FundedX’s Discord told me I would be issued a new 'Fresh Challenge Account.' I made it very clear that I did not want that, I wanted either a full refund or a fully funded account due to the progress I had made (3%), the trade opportunities lost, and the time wasted. Instead, they gave me a 2 Phase Challenge Account, which was not what I originally purchased. This decision reversed all my progress and further showed their complete disregard for traders’ time, money, and efforts. This experience highlights the ignorance of FundedX’s support team and what I strongly believe is a case of them trying to take advantage of aspiring traders. Giving me a 2 Phase account instead of a 1 Phase, despite their own admitted mistake, is unacceptable. I’ve now emailed them requesting a full refund and have made it clear I will never do business with them again. Until that refund is processed, I stand by my opinion that this firm is running what can reasonably be considered a SCAM. BE CAREFUL. ALSO, I wouldn’t be surprised if FundedX never responds to this review, everything I’ve stated is FACTUAL and backed by emails and screenshots. This situation exposes the TRUE NATURE of their operations. Instead of boasting on social media about “24/7 support” and “Transparency With Our Traders,” FundedX should focus on fixing their support system and hiring people who actually care. IF they do respond, it’ll probably be another copy-paste reply that ignores everything I’ve raised, just like every email exchange so far. ALSO DO NOT be FOOLED by their “GOOD REVIEWS.” They PAY traders $20 USD to write Trustpilot reviews, which I have proof for, as I also got that email myself right after my first payout was approved. This firm is a complete joke. At this point, I don’t care how, it will happen, I WILL get my FULL REFUND. I refuse to be SCAMMED by a careless, unprofessional, and disgraceful PROP FIRM. FundedX has wasted enough of my time. Now, be Warned, don’t waste your time.