Zero customerservice
Zero customerservice. Highly dissapointing -------- I did contacted you 2 times already. The result each time was the same. A clear 'no' I had, what I thought and was sure of, had put 3 items in my cart, which would have made my total over 50€, so no shipping costs. When I got the notification it was going to be delivered the next day ( good points, coz your company always ships and delivers fast) I realized only one item was going to be delivered, so I checked. And for some weird reason the 2 other items weren't charged and do dissapeared of my cart, don't ask me why. So I send a mail to your company, explained what happened and asked if they still could ship the 2 items without me having to pay for shipping costs, since that seemed unlogical to me. Coz normally, if had ordered the 3 items, the shippingfees would have zero. I asked twice. The answer was like a chatbot answers, no room for service whatsoever: a clear no coz those 2 items didn't reach 50€. And I know that as a big company you probably don't care much about smaller customers, even though they order regularly. But still, I as a customer value service. And if a company doesn't even want to consider a small effort like this, than I'm done. You just could have given me a code to fill out to get free shipping It would have solved everything,simple as that. I don't know what happened, I know I put 3 items in my cart. Did it glitch? Did the website glitch which happens? Did I put them back out of the cart without realizing it....which seem strange coz I needed them. I don't know and I don't care. What I do care about is your service afterwards to try with me to fix this 'whatever' happened. But you refused.