Still not refunded on defective item received.
The shipping took a little longer than expected and the shows looked to be mildly worn on the bottom of the soles and there was a rhinestone missing. The comminuication and customer service was fast and efficient until I requested a refund. I was told to keep the pair or shoes and they asked if I preferred a refund or to reprocess my original order. I requested a refund and since then have not heard back from anyone, and its been 4 days. I am starting to think they have no intention of refunding me for the defective item I received. I'm looking into reporting this company, not retuning my money is theft. Beware, you may not get your money back. Update: I did receive an email indicating they were attending to a festival, so they were unavailable for the time I was contacting them about the refund. I was assure they issued the credit back and they did not want the damaged shows returned to them. A couple of days after that, I did get the refund.