Awful customer service
Awful customer service. The live chat agent Janika, wasn’t eager nor proactive to solve the issue. It was my first time renting with bluesg, when I started driving the car the accelerator felt really tight and the car didn’t move when I didn’t step on the accelerator, which is unusual for someone like me who drove many different rental cars before. Then I wanted to end the parking nearby because I felt unsafe with that bluesg car. Upon reserving and reaching the supposed parking lot, it was taken up by a members of public’s car. I immediately contacted the live agent, who Janika was the one that assisted me. I informed her that the lot was taken up, and asked if it is normal for the accelerator to be so tight and hard to step on? She replied, no and proceed to ask me to park somewhere else. She did not try to troubleshoot the issue of the accelerator with me, in return made me felt like the assistance was utterly useless. Furthermore, the CS even got my salutation wrong and didn’t answer all my questions. I dragged the vehicle to the next nearest bluesg parking lot and ended the rental. The total fare was $18 and I was no where near my destination, and wasted 50mins. This is an ultimate unpleasant experience, and I do not wish to use the service of bluesg again.