I ordered a cake for an 80…
I ordered a cake for an eightieth birthday party. When I put the billing address in it auto changed the address (city, state) for the delivery which I didn't know until the cake never arrived. I emailed the company on the day it didn't arrive and got no response except that they received my email. It was after hours and I couldn't call anybody and I had to wait until Monday morning. I called first thing in the morning, and I had to leave a message. I didn't receive a reply so I called back and basically, they won't do anything about it. And they won't honor any type of discount for another cake. It's really too bad, because the cakes are good. But, the customer service aspect is quite poor. They asked for a phone number when I ordered so that the delivery people can call if there's a problem with the delivery. But apparently, that is just for certain delivery companies according to the customer service department. I understand that it was partially my fault for not rechecking the address that I put in correctly, but then their website autocorrected and changed the city and state. They've lost a customer, unfortunately, because their cakes are worth the money. ADDENDUM: After contacting the head of the company I was graciously given a full refund. Thank you!