Buyers Beware!
Buyers Beware! I have no quibbles with their cleaner’s service but feel cheated because I agreed to buy the equipment package worth $109. I had recently moved to a new place and thought a new set of equipment would be nice but I regret not asking for a full list right at the start because upon receiving the equipment, these were the items - a mop, normal bucket with wringer, 1 cleaning cloth, 2 cheap sponges, a window wiper, a floor scrubber, a broom and long handled dustpan (unusable as the handle cannot be attached to the pan - i sent them a video as evidence but they insisted that it was in working condition when they had it in the office!) a bottle of ‘thunderstar’ bleach, ‘home niks’ glass cleaner, ‘jif’ cream and ‘magiclean’ glass cleaner. All these added even with 10-15% margin are not worth $109 in the market! They insisted that none of their clients have complained about this and have given good reviews but when I checked their reviews, it was only about cleaning services, none about the equipment package. To give them a comparison, i sent them a screenshot of an ikea cleaning kit consisting of 11 pcs of equipment that costs only $34.90. They insisted that they are different from ikea which is true but the pricing of cleaning equipment cannot differentiate that much unless they are referring to Leifheit - a German brand that is really expensive. But non of the cleaning equipment bear that brand nor have any brand. Also, for a cleaning package, there is no cleaning agent for the floor, toilet, tiles. I informed them that I needed the ceilings and walls cleaned but they also did not bring the long extendable brush to reach the ceiling. Thankfully i had a stepladder for use but thet also did not check with me about that beforehand. Up till now they have decided to keep quiet and ignore me instead of giving me an agreeable resolution.